The National Audit Organisation (NAO) has expressed concerns over the response by organisations and the Government to cyber crime such as online fraud and said it was difficult to see how its response up until now has been “proportionate, efficient or effective”.
Amyas Morse, head of the NAO, said: “For too long, as a low value but high volume crime, online fraud has been overlooked by Government, law enforcement and industry.” Morse went on to call on the Home Office to “oversee the system and lead change”. The large-scale nature of online fraud has given rise to new vocabulary such as “phantom goods”, which describes goods bought over the internet that are later found out not to exist.